Responsibilities:

- Coordinate front-of-house

- Work on the floor and supervise floor staff

- Manage and respond to reservation enquiries.

- Deliver superior guest services and ensure absolute customer satisfaction

- Respond efficiently to customer complaints

- Organize and supervise roster

- Provide regular training to improve staff competencies

- Estimate consumption, forecast requirements and maintain inventory

- Control costs and cut waste

- Nurture a positive working environment and lead by example as restaurant supervisor

- Additional areas of the business you would be responsible for: Cantina (shop), Casa Emilia cooking school (weekly classes and Team Building)

Requirements:

- Extensive knowledge of Italian food & beverage and culinary traditions

- Sommelier skills - minimum is an understanding of how to describe our hero wines from Italy and our own vineyard here in the Hunter Valley.

- Proven working experience as front of house manager

- Demonstrated career experience in customer service management

- Computer literacy and familiarity with restaurant management software

- Strong leadership, motivational and people skills

- Acute financial management skills

About Pasta Emilia:

Our aim is to create a home away from home, for our customers to experience a truly Emilian atmosphere and enjoy our love for food, people, places and stories. At the table traditional recipes meet the finest local, seasonal, certified organic, biodynamic ingredients. For us the words 'organic' and 'biodynamic' are not trendy calling cards: we work on the basis that our choices around food hold a key role in making the world a better place. Our wines are exclusively natural, biodynamic and organic and hail from small vineyards in the local hills of Emilia Romagna or similarly unique Australian wines including our own.